Frequently asked questions
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Orders
Placing an order with Active Rock is hassle-free. Simply browse our collection of sport-specific socks, choose your preferred style, size, and quantity, and head to checkout.
Our team is here to ensure your ordering experience is smooth from start to finish. -
Shipping & Returns
We ship worldwide with fast and reliable delivery! While we don’t offer returns or size exchanges, our elastane material ensures a perfect fit for most customers.
If you have any concerns, our team is always here to help and ensure your satisfaction. -
Product Info
Our socks are designed for athletes, by athletes, blending performance and sustainability. Made from eco-friendly bamboo yarns, they deliver comfort, durability.
Whether you're on the court, trail, or track, our socks are built to support your every move and keep you performing at your peak.
Orders
How can I place an order?
Placing an order is simple! Browse our collection of sport-specific socks, select your preferred style, size, and quantity, then proceed to checkout. We accept all major payment methods for your convenience.
Can I modify or cancel my order after placing it?
Once your order is placed, we start processing it immediately to ensure fast delivery. If you need to make any changes, contact us at hello@activerock.com as soon as possible, and we’ll do our best to assist.
What payment methods do you accept?
We accept credit cards to make your shopping experience smooth and hassle-free.
Shipment
Where do you ship, and how long does it take?
We ship worldwide!
Switzerland: 1 to 2 days
Europe: 2 to 4 days
United States: 3 to 8 days
How much does shipping cost?
Costs vary country by country with free shipping above a certain threshold. Detailed costs are displayed in the checkout.
What’s your return policy?
We offer 14-day returns or size exchanges. If you encounter any issues, reach out to us, and we’ll find a solution.
Products
What makes Active Rock socks unique?
Our socks are engineered by athletes for athletes. Each pair features:
Active Arc Compression Band: Enhances energy transfer for peak performance.
Eco-Friendly Bamboo Yarns: Durable, sustainable, and comfortable.
Sport-Specific Features: Designed to reduce injuries and maximize comfort during tennis, running, and more.
How do I care for my socks?
Wash them cold, avoid bleach and air dry to maintain their performance and longevity.
What sizes are available?
We offer socks in the following sizes:
- EU 35-38 / US 5-6
- EU 39-42 / US 7-9
- EU 43-45 / US 10-12
Need help?
Got questions or need assistance? We’re here to help! Reach out to us anytime and we’ll get back to you as soon as possible.